46. What is the subject of the e-mail?

• A. A newly established company policy
• B. An improved way to access voice mail
• C. A procedure related to a holiday closing
• D. A change to the traditional shift schedule

47. What is included as an attachment?

• A. A script to be read aloud
• B. A flyer announcing a company event
• C. Instructions for installing a new phone
• D. Transcripts of recorded customer calls

48. What is indicated in the e-mail about the attached document?

• A. It is ready for publication
• B. It is distributed annually
• C. It is handed out to customers
• D. It is intended only for new employees

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44. A

45. C

46. C

47. A

48 B.

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