1 Where does the woman work?
A. in a shop
B. in a doctor’s surgery
C. in a train station
D. in a factory
2 What should someone do if they make a mistake on the records?
A. correct the mistake using pencil
B. use correction fluid
C. draw one line through the mistake
D. use a coloured pen to highlight the mistake
3. What does the woman tell her colleagues to do with the records?
B. give them to the administration manager
C. put them in a box
D. give them to the patient